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Frequently Asked Questions
If you need help, the answer to your question is likely to be found on this page.

Your Account
I can't login, or I forgot my username or password.
If you can't login, check to make sure that your "caps lock" key is off. Your username and password are CaSe SeNsItIvE. If you still cannot login, you can request to reset your password or contact us.
How can I delete my account?
If you are aboslutely sure that you want to delete your account, you can do so here. Please note that your account will be permanently deleted and irrecoverable!
How can I update my profile?
To update your profile, you must visit the Edit Profile page. You can move through the different parts of your profile by clicking the tabs at the top of the page.
How can I update my email address?
You can update your email address on the My Account page.
How can I report an error or other problem with the site?
To report an error or problem with the site, you can contact us here.

Uploading Music
What is an artist?
An Artist is someone who creates original musical content. They can upload their songs ONLY if they have the rights to the content.
What is a listener?
A listener is someone who wants to tune in to the sounds of O-live. They can upload photos, connect with bands and fellow fans, blog, and review shows/songs.
How do I create a profile?
The first step is signing-up. Then just follow the instructions.
How do I change my profile information?
Once you are signed in to Odysseylive, click "Profile [edit]" on the second row of tabs.
What is the difference between profiles?
An Artist profile includes music on their profile. They can be found in the "Artist" section of the site.
A Listener can check out any artist profile and be friends with the band. They can be found in the "Listener" section on the site.
How do I change the style of my profile?
We provide a few different skins for you to choose from. However, if you want to showcase some mad skills, head to the tab marked "profile styles" There you can use CSS to bring your profile to new heights.
What's the difference between username and display name?
Your username is the name that appears as your PERMANENT URL. It has no spaces or capital letters. Your display name is how your profile will be labeled.
How can I change my URL?
You can't. Choose carefully.
What is "music classified"?
This works like a classified ad but specifically for music.
Why is there a chart in my profile?
This is to let you know what your fellow O-livers are listening to as well as what we think you'll enjoy.
How do I add music?
You can only add music if you are an artist with original content. Go to gallery. Create a new gallery. Upload your music in mp3 format. 112 is the optimal bitrate. It is easier if you create one gallery per album.
How do I add photos?
Create a new gallery. Upload photos.
Why can't Listeners add music?
Only Artists can upload original music. If you are Artist with a Listener profile, you need to signup for a new Artist profile.
Why does my stats page call my music "photos"?
That's a bug, we are working on that one.
How long does it take to upload music?
It takes approximately 3-5 minutes for each song. Please have patience and hang in there even if you don't see the progress bar moving. For best results, upload one file at a time.
Can I upload multiple files?
No. For best results, upload one file at a time. We're still working on the ftp upload to make uploading of content easier.
How do I change the style of my albums?
Go to "gallery styles". You can either chose one of the styles provided, or make your own in CSS.
How do I view album art?
In the artist profile, click on the album you wish to view. The artwork should appear as a thumbnail. Click on the thumbnail to view a full screen image.
How do I upload album art?
Upload it as you would a photo or a song. Make sure to include it in the gallery housing the album.
Why is the space in the middle of the page blank?
In order to fully experience the Olive site, you must have a flash player of some kind. Place your mouse in the white area and right-click. Select play.
What is hot news?
Hot news is what's new with the site. New promotions, site updates, and plain good vibes can be seen here.
What is the chart?
This where you can find our featured songs, as well as the most popular and the newest tracks.
What are featured blogs?
These are articles written by noted artists, voices on the music scene.

Reporting Abuse
How can I deal with someone that is bothering me?
If someone is bothering or harassing you, blocking them is usually the best solution. Visit the Account Settings page to learn how to block people. If someone continues to harass you despite your efforts, you can report them here.
How can I report spam or other inappropriate content?
You can report spam, pornography, or any other inappropriate content here.

Privacy
Is my information kept private?
Absolutely. We do not share any personally identifying information about you to any third party.
How can I make my profile private?
To make your profile private, visit the My Privacy page.
How can I block users from contacting me?
You can block people by adding their username to your blocked users list. Visit the Account Settings page to learn more about how to block people.
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